Have a question?

We're here to help. Find answers to common questions about our platform, features, and security.

General

What is Icontribute?

Icontribute is a community-powered savings and lending platform that digitizes traditional African thrift systems (like Ajo and Esusu), allowing users to save, lend, and grow together in a transparent, secure environment.

How is Icontribute different from a bank or apps like PiggyVest?

Unlike banks or individual-focused apps, our core model is built on community and social trust. We enable group savings, community-powered lending without collateral, and democratic governance, which are features not found in traditional fintech platforms.

Thrift Groups

How do I create or join a thrift group?

You can create a new group and invite people you know and trust. To join an existing group, you must receive an invitation from a current member. This invite-only system ensures group integrity and is built on real-world trust.

What happens if our group admin is inactive?

Our platform features democratic governance. Members can initiate a vote to replace an inactive or abusive group admin, ensuring the group remains healthy and accountable to its members.

Savings & Lock Funds

Can you explain the "Landing-Type Lock Funds"?

It's a structured savings model that rewards discipline. You choose how strictly you want to lock your funds. The stricter the lock, the higher the interest rate (up to 20% p.a.). Milder locks offer lower interest but allow for early withdrawal with a clear, predefined penalty.

What is the interest rate for "Total Lock"?

The "Total Lock" option offers our highest interest rate of 20% per annum. This option is designed for maximum discipline, as funds cannot be withdrawn before the set end date under any circumstances.

Lending

How do I get a loan? Do I need a credit score?

No credit score is needed. Eligibility is based on your participation in your thrift group. If you are an active saver and have not yet received your payout, you are eligible to borrow up to 50% of your eventual payout amount.

Security

Is my money safe with Icontribute?

Yes. Security is our top priority. We use the highest level of Internet Security, including 256-bit SSL encryption, to ensure your information and funds are completely protected. Our rules-based system and transparent tracking add another layer of security to all group activities.

Can't find an answer?

Our support team is always ready to help. Get in touch with us, and we'll get back to you as soon as possible.

Contact Support